Do ask questions that show I really care? Do I remember to say things to my customers like "Hmmm, That's really interesting, tell me more...," and "How did that feel?"? These phrases demonstrate to our clients and prospects that we are interested, that we're "on their side," and that we really care. Besides hairdressers, manicurists, and bartenders, Guerrillas are often the only person in any week who really listens to the customer. No wonder they're so popular and do so well!