Design your business to operate for the convenience of your customers, and make it very easy to do business with you.
People do not like waiting around, do not like difficulty in making a purchase, do not like doing business that waste their time, dawdle with their orders or fail to offer instant service.
Convenience can take many forms; 24/7 availability of information and ordering, credit cards, partial payment plans, toll-free phone numbers, information-filled catalogs/brochures, and clear ordering instructions and invoices.

To give yourself a “convenience check-up,” visit successful businesses of all types and see if they are offering conveniences that you are not ordering. How do the businesses you patronize make them easy to do business with? Ask your customers how you can make your firm easier and more convenience to do business with!